Terms and Conditions

1. Ticket Pricing and Fees

1.1. Pricing

(a) Newcastle Museum reserves the right to change published ticket prices at any time and the new ticket price will apply to all purchases made after the change.

(b) You will not be entitled to a refund if the price you paid for a ticket was at any time before you purchased your ticket less than the price you paid.

1.2. Fees

The price shown for tickets on the Newcastle Museum website includes GST but may not include any booking, handling or delivery fees. If a third-party agent is selling tickets on our behalf, then there may be a further or different booking, handling or delivery fee associated with the transaction. Any transaction fees will be notified to you at check out.

2. Cancelled and Rescheduled Events and Exhibitions

2.1. Notification

If an event or exhibition is cancelled or rescheduled, Newcastle Museum will use reasonable endeavours to notify you via the email you used to purchase your tickets. However, Newcastle Museum cannot guarantee that you will be informed of such cancellations or rescheduling before the date of the event or exhibition. You should monitor your email inbox to ensure you do not miss any notification of a cancellation or rescheduling.

2.2. Cancellation

If the event or exhibition is cancelled by Newcastle Museum for any reason or Newcastle Museum has provided you with materially incorrect information in relation to the event exhibition, in addition to your rights under the Australian Consumer Law, Newcastle Museum will either:

(a) refund you the full price of your tickets (excluding any transaction or booking fees from third-party ticket sellers, unless required by the Australian Consumer Law); or

(b) reschedule your ticket to a different time and date (subject to availability).

2.3. Rescheduled Events

(a) If the event or exhibition is rescheduled, Newcastle Museum will transfer your ticket to the new date and time as applicable.

(b) If you are unable to attend the event or exhibition at the rescheduled date and time, you must notify us before any specified deadline that you are unable to attend and Newcastle Museum will cancel your ticket and provide you with a refund of the full price of your ticket (excluding any transaction or booking fees from third-party ticket sellers, unless required by the Australian Consumer Law).

(c) If you fail to notify us that you are unable to attend by any reasonable specified deadline, it will be deemed to be a reconfirmation of your ticket purchase and you will not be able to claim refund or reimbursement as a result of the reschedule, unless required by law.

3. Refunds, Exchanges and Replacements

3.1. Cancelled and Rescheduled Events and Exhibitions

Newcastle Museum will issue refunds for cancelled or rescheduled events and exhibitions as outlined in clause 2 above.

3.2. Lost, Stolen, Damaged, Destroyed Tickets

Before you purchase your ticket, carefully review the event details. Newcastle Museum does not issue refunds or replacements for lost, stolen, damaged or destroyed tickets.

3.3. External Factors

Except as required by the Australian Consumer Law (or any other applicable law), Newcastle Museum does not issue refunds as a result of a change in your personal circumstances or due to external factors (such as where you cannot attend due to adverse weather conditions).

3.4. Customer Error

Except as required by the Australian Consumer Law (or any other applicable law), Newcastle Museum does not issue refunds or if you have booked the wrong session time, arrived late to the event or your session time, or did not enjoy the event or exhibition.

3.5. Applying for a Refund

Newcastle Museum is not obliged to provide you a refund (unless required by the Australian Consumer Law). Proof of purchase may be required for any refund.

3.6. Price and fees

Any refunds provided to you by Newcastle Museum will include the ticket price. If you purchased tickets from a third-party selling agent, then any refunds are subject to their policy and may not include refund of transaction fees.

3.7. Limitation of liability

In respect to refunds, exchanges and replacements, all liability is limited to the amount for which the ticket was purchased. Newcastle Museum is not liable to you for any other losses as a result of a cancellation or rescheduling of the event or exhibition including any travel or accommodation expenses.

4. Accessible Tickets

(a) Companion Card holders are entitled to free admission for their companion. The Companion Card must be presented at entry.

(b) Newcastle Museum is committed to providing accessible facilities for all visitors. Visitors requiring accessibility accommodations should notify Newcastle Museum at the time of booking or at least 48 hours prior to their visit by emailing [email protected]

9. Refusal of entry

Newcastle Museum reserves the right to refuse entry or exclude or request the removal of any visitor who:

(a) exhibits disruptive, offensive or inappropriate behaviour;

(b) engages in conduct that may endanger the safety or experience of other visitors, Newcastle Museum staff or museum property; or

Refunds will not be provided to visitors who are denied entry or removed from the Event or premises in accordance with this section 9.

10. Currency

Unless otherwise stated, all prices are in Australian Dollars.