COVID-19: Updates

Last updated 21 December 2020

If you have any COVID-19 symptoms you should stay at home, self-isolate and get tested.

If you live in or have visited any of the NSW local government areas (LGAs) or suburbs listed on the NSW Government website in the past two weeks, get tested even if you have mild COVID-19 symptoms such as a runny nose or scratchy throat.

We've loved welcoming the community back to Newcastle Museum since reopening in June. We are continually updating our measures to ensure the safety of our visitors and staff, as we comply with the latest NSW Public Health Orders.

Admission to Newcastle Museum is free, however you’ll need to bring your phone with you on your next visit! Visitors will need to scan in at entry points using a QR code.

We invite you to explore the collection and exhibitions. To help you make the most of your visit during the COVID-19 recovery phase and inform you of changes you will experience on your visit, please see Frequently Asked Questions below.

Opening Hours

Newcastle Museum is open Tuesday – Sunday, 10.00am – 5pm. During this time, you can explore the collection and new exhibitions. Visitors will need to scan in at entry points – make sure you bring your phone.

Tues – Sun, 10.00am – 5pm
(and 7 days during NSW School Holidays)

Contact 02 4974 1400 if you have any questions.

Frequently Asked Questions

Frequently asked questions

General admission for the Museum is open Tuesday – Sunday, 10am – 5pm. 
Entry for the special exhibition, Colour, is from 9.30am – 5pm with four booked sessions daily. 
The Museum is open on Mondays during NSW School Holidays. 

Following the NSW Public Health Order requirements, there will be a maximum capacity of up to 400  visitors at one time in the general admission exhibition areas. 

This capacity is less than the allowable 2 square metres of space per person guideline. Counting technology is in place to ensure capacity is measured. We encourage visitors to maintain 1.5m physical distance from other members of the public. 

Newcastle Museum is open Tuesday – Sunday, 10.00am – 5pm. During this time, you can explore the collection and new exhibitions. Visitors will need to scan in at entry points – make sure you bring your phone.

Tues – Sun, 10.00am – 5pm
(and 7 days during NSW School Holidays)

Contact 02 4974 1400 if you have any questions.

Bookings are required for entry to the special exhibition Colour from Questacon only. 

Entry is free for the general exhibition areas. Visitor will need to scan in by a QR code at the entry point for contact tracing purposes. 

The Museum team have developed a COVID-19 safe plan in line with industry standards. The Museum team will monitor the movements, attendance numbers, compliance, and comfort levels of the public over the initial opening weeks and will make adjustments as needed.

The COVID-19 safe plan includes:

  • An online booking system, to ensure capacity is not exceeded and contact details are collected for tracing purposes.
  • Entry and Exit points will be clearly marked, with markers on the floor to guide patrons through the Museum at comfortable distances from other members of the public.
  • Hand sanitiser stations will be in place at the point of entry and staff will commence increased cleaning regimes between session times with a focus on high-touch surfaces.

When attending the Museum, we ask all visitors to help to keep each other safe from viruses, please:

  • Keep a distance of 1.5m between you and other people
  • Clean your hands with soap and water, or hand sanitiser
  • Cover your nose and mouth when you cough or sneeze
  • Avoid close contact with anyone with cold and flu-like symptoms
  • Stay at home if you are sick or have any flu-like symptoms

Supernova and Mininova galleries remain closed to the public at this stage.

Fire and Earth Gallery is now open to visitors, in addition to The Link, Kuueeyung and A Newcastle Story galleries which also remain open. 

To allow space for our current exhibitions, Supernova & Mininova remain closed at this time. 

Special Exhibition, Colour from Questacon, will be open from 25 September and will require prior booking online. Find out more https://www.newcastlemuseum.com.au/exhibitions/exhibitions/colour-see-the-world-in-a-new-light 

Group tours and school visits have been suspended until further notice.

Fire & Earth, Coal, Link and A Newcastle Story galleries are open. Each visitor will be able to enjoy a 6-minute Steelmaking Simulation Show during their visit.

To keep our visitors safe, we will not have access to interactive spaces, therefore Supernova & Mininova remain closed at this time.

Museum Park is open to the public, however, please continue to use social distancing measures when visiting.

Members of the public are welcome to contact the collections team via phone or email to discuss object donations. At this stage, objects cannot be handed over until restrictions are further eased. In normal operating conditions objects cannot be received by the Museum without prior arrangement with the museum curator or registrar.

Find out more about our Collection Policy.

The Museum will be open on Mondays during NSW School Holidays.
Find out more about our opening hours.

The Museum will be open on Mondays during NSW School Holidays.
Find out more about our opening hours.